At Phone Cart (https://phonecart.co.in), we strive to ensure you are satisfied with every purchase. If you’re not completely happy with your order, please review our returns and refunds policy below.
1. Eligibility for Returns
- Return Window: You may request a return within 7 days of receiving your order.
- Condition of Products: To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when received.
- Non-Returnable Items: Some items may be ineligible for return due to hygiene, safety, or custom order specifications. Please check product descriptions for any specific return restrictions.
2. Return Process
To initiate a return:
- Contact Us: Email our support team at [support email] within 7 days of receiving your item with your order number and reason for return.
- Approval: Once we approve your return request, we’ll send you detailed return instructions, including the return address.
- Shipping: You are responsible for return shipping costs unless the item is defective or we sent the wrong item.
3. Refunds
- Refund Processing: Once we receive and inspect your returned item, we’ll notify you about the status of your refund. Approved refunds are processed within 5-10 business days.
- Refund Method: Refunds are issued to your original payment method. Please allow additional time for your bank or card issuer to process the refund.
- Shipping Fees: Original shipping fees are non-refundable, except in cases where the return is due to an error on our part.
4. Exchanges
At this time, we do not offer exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.
5. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery. We will arrange for a replacement or issue a full refund at no additional cost.
For questions about our Returns and Refunds Policy, please contact us at hello@phonecart.co.in.
Thank you for shopping with www.phonecart.co.in!